Better Listed LLC ("Better Listed," "we," "us," or "our") is a Delaware limited liability company that provides a photo enhancement and virtual staging platform for real estate professionals. This Privacy Policy explains how we collect, use, share, and protect your information when you use our website and services at getbetterlisted.com (the "Service").

1. Information We Collect

Account Information

When you create an account, we collect your name, email address, company or brokerage name, city, and region. We use passwordless authentication via magic link emails, so we never collect or store passwords.

Property Photos

You upload property photos to the Service for AI-powered enhancement and virtual staging. These photos are stored securely and processed on your behalf.

Payment Information

Payments are processed entirely by Stripe. We do not collect, store, or have access to your full credit card number, debit card number, or bank account details. Stripe may share limited billing information with us, such as the last four digits of your card and the card expiration date, so we can display them in your account for your convenience.

Usage Data

We automatically collect certain technical information when you access the Service, including your IP address, browser user agent, session identifiers, pages visited, and timestamps. This data helps us maintain and improve the Service.

Cookies

We use session cookies strictly for authentication purposes. These cookies allow us to keep you signed in across page loads and are essential to the operation of the Service. We do not use advertising or third-party tracking cookies.

2. How We Use Your Information

• Provide and improve the Service: We use your account information and usage data to operate, maintain, and enhance Better Listed.
• Process photos: Your uploaded property photos are sent to the Google Gemini API for AI-powered enhancement and virtual staging. Photos are transmitted securely and used solely to generate your requested outputs.
• Process payments: We share necessary billing details with Stripe to manage your subscription, process charges, and handle refunds.
• Send transactional emails: We use Resend to deliver magic link sign-in emails and other essential service communications. We do not send marketing emails without your consent.
• Monitor errors and performance: We use Sentry to capture application errors and performance data so we can identify and resolve issues quickly. Sentry may receive technical information such as your IP address, browser details, and the actions leading to an error.

3. Third-Party Services

We rely on the following third-party service providers to operate Better Listed. Each provider processes data on our behalf and is subject to its own privacy policy:

• Stripe — Payment processing, subscription management, and billing portal.
• Google (Gemini API) — AI-powered photo enhancement and virtual staging.
• DigitalOcean — Cloud object storage for uploaded and processed photos (DigitalOcean Spaces).
• Resend — Transactional email delivery for magic link authentication and service notifications.
• Sentry — Error monitoring and performance tracking to maintain service reliability.

4. Data Storage and Security

• Property photos are stored on DigitalOcean Spaces, an S3-compatible object storage service. Access to photos is controlled through time-limited signed URLs, ensuring that files are not publicly accessible.
• Account and application data are stored in a managed PostgreSQL database.
• All data is transmitted between your browser and our servers over TLS/HTTPS encryption.
• We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

• Account data is retained for as long as your account remains active.
• You may delete any of your uploaded photos at any time from within the Service.
• If you cancel your account or we terminate it, we will delete your account data and remaining photos within 30 days, unless we are required by law to retain certain information for a longer period.

6. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete personal information.
• Delete your personal information and uploaded photos.
• Export your photos by downloading them from the Service.
• Cancel your account at any time through the Stripe billing portal accessible from your account settings.

To exercise any of these rights, contact us at [email protected].

7. Children's Privacy

Better Listed is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify you by email. Your continued use of the Service after any changes constitutes your acceptance of the updated policy.

9. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Better Listed LLC
Email: [email protected]

10. Governing Law

This Privacy Policy and any disputes arising from it are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-law provisions.